jiliza FAQ – Your Questions, Answered

The minimum age to register and play on jiliza is 21 years old, in strict compliance with PAGCOR regulations governing casino-style gambling in the Philippines. We enforce age verification during registration and reserve the right to request additional proof of age at any time. Any account found to belong to a person under 21 will be immediately closed.

No. jiliza strictly allows only one account per person. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password recovery option on the jiliza Login page.

After registering, jiliza will send a verification email to the address you provided. Click the link in that email to confirm your address. For full account verification — required before your first withdrawal — you'll need to upload a clear photo or scan of a valid government-issued Philippine ID (SSS, GSIS, PhilHealth, Passport, Driver's License, or UMID). Verification is typically completed within 24 hours.

No worries — it happens to everyone. Go to the jiliza Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. Still having trouble? Contact our 24/7 live chat support from inside your account dashboard.

You can update most account details — including your contact number and address — from the Account Settings section of your jiliza dashboard. Note that your registered name and date of birth cannot be changed after verification, as these are tied to your identity documents. If you need to correct a verified detail, contact our support team with supporting documentation.

jiliza accepts the following payment methods for Filipino players:

• GCash
• PayMaya / Maya
• Bank transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit card

All transactions are processed in Philippine Peso (PHP). Please note that credit card deposits and cryptocurrency are not accepted on jiliza.

The minimum deposit on jiliza varies by payment method. GCash and PayMaya deposits start from as low as ₱100, making it accessible for players across the Philippines — whether you're in Manila, Cebu, Davao, or anywhere else. Bank transfer minimums may be slightly higher depending on your bank's own transfer limits. Check the Cashier section of your jiliza account for the latest minimums.

GCash and PayMaya deposits are credited to your jiliza account almost instantly — usually within a few seconds to a couple of minutes. Bank transfers may take longer depending on your bank's processing times, typically between 15 minutes and a few hours during business hours. If your deposit hasn't appeared after 2 hours, contact our live chat support with your transaction reference number.

jiliza does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your provider before making a transfer. Any applicable third-party fees are outside jiliza's control and cannot be refunded.

Yes — and we strongly encourage it. jiliza's responsible gaming tools let you set daily, weekly, or monthly deposit limits directly from your Account Settings. Limits take effect immediately when reduced. If you want to increase a limit, a mandatory 24-hour cooling-off period applies, giving you time to reconsider. Visit our Responsible Gaming page to learn more.

To withdraw from jiliza, log in to your account and go to the Cashier section. Select "Withdraw," choose your preferred method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your account is fully verified before requesting a withdrawal — unverified accounts cannot process payouts. Your withdrawal will be sent to the same account you used for your most recent deposit.

Processing times depend on your chosen withdrawal method:

• GCash / PayMaya: Typically 1–3 hours after approval
• Bank transfer (BPI, BDO, Metrobank, etc.): 1–3 business days
• Debit card: 2–5 business days depending on your card issuer

All withdrawals go through a security review before processing. During peak periods or public holidays, processing may take slightly longer.

Yes. The minimum withdrawal amount on jiliza is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. These minimums help ensure efficient processing and cover any applicable transfer costs. Maximum withdrawal limits per transaction and per day are displayed in the Cashier section of your jiliza account dashboard.

Withdrawals may be declined for several reasons:

• Your account is not fully verified (ID not yet approved);
• You have an active bonus with unmet wagering requirements;
• The withdrawal amount exceeds your daily or transaction limit;
• Your account has been flagged for a security review;
• The payment details you entered don't match your registered account information.

If your withdrawal was declined, contact our 24/7 live chat support for a specific explanation and resolution.

jiliza offers a wide variety of games tailored for Filipino players, including:

• Slots — hundreds of titles from classic 3-reel to modern video slots with bonus rounds;
• Bingo — live and automated bingo rooms with multiple card options;
• Teen Patti 20-20 — the popular South Asian card game with a fast-paced 20-20 format;
• Lucky Dice — exciting dice-based games with simple rules and fast results;
• Live casino table games available through the jiliza Casino section.

Yes. All jiliza games use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or roll. Our RNG systems are regularly tested and audited by independent third-party testing laboratories. Live casino games are streamed in real time with professional dealers, providing full transparency of every deal and outcome.

Absolutely. jiliza is fully optimized for mobile play. You can access all games directly through your smartphone or tablet browser — no app download required. The jiliza mobile experience is smooth and responsive on both Android and iOS devices, whether you're playing on a budget phone in Quezon City or the latest flagship in Makati BGC.

Teen Patti 20-20 is a fast-paced variation of the classic Teen Patti card game, popular across South and Southeast Asia. On jiliza, the 20-20 format means each round is quick and action-packed — perfect for players who want the thrill of card gaming without long waiting times. Visit the Teen Patti 20-20 page for full game rules and tips.

jiliza welcomes new Filipino players with a generous welcome bonus package on their first deposit. The exact bonus amount and terms are displayed on the promotions section of your jiliza account dashboard after registration. All bonuses are subject to wagering requirements — make sure to read the full bonus terms before opting in so you know exactly what's needed to convert bonus funds into withdrawable cash.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw the winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to real withdrawable cash. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less.

Most jiliza bonuses are automatically credited to your account when you meet the qualifying conditions (e.g., making a minimum deposit). Some promotions require you to enter a bonus code during the deposit process. All active and available bonuses are listed in the Promotions section of your jiliza account dashboard. If a bonus hasn't appeared after qualifying, contact live chat support.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the full wagering requirement has been met. However, you can choose to forfeit an active bonus at any time from your Account Settings — note that forfeiting a bonus will also remove any winnings generated from that bonus. Your real-money balance (non-bonus funds) can always be withdrawn subject to standard verification requirements.

Yes. jiliza uses industry-standard SSL/TLS encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. We also implement two-factor authentication (2FA) options and regular security audits to maintain the highest level of account protection for all Filipino players.

jiliza collects and processes your personal data in accordance with our Privacy Policy and applicable Philippine data protection laws. We only collect information necessary to operate your account, verify your identity, and comply with regulatory requirements. We do not sell your personal data to third parties. You have the right to request access to, correction of, or deletion of your personal data at any time by contacting our support team.

If you suspect your jiliza account has been accessed without your permission, act immediately:

• Change your password right away via the jiliza Login page;
• Contact our 24/7 live chat support to report the incident and request a temporary account freeze;
• Review your recent transaction history for any unauthorized activity;
• Enable two-factor authentication if you haven't already.

Our security team will investigate and respond within 24 hours.

jiliza provides a full suite of responsible gaming tools accessible from your Account Settings:

• Deposit limits — daily, weekly, or monthly caps on how much you can fund your account;
• Loss limits — automatic session pause when you reach a set loss threshold;
• Session time reminders — on-screen alerts after a set period of continuous play;
• Cooling-off periods — short breaks of 24 hours, 48 hours, or 7 days;
• Self-exclusion — temporary or permanent account closure.

Visit our Responsible Gaming page for full details on each tool.

You can self-exclude directly from your jiliza account: go to Account Settings → Responsible Gaming → Self-Exclusion. Choose a temporary period (1 week to 6 months) or permanent exclusion. The restriction takes effect immediately. During self-exclusion, you cannot deposit, play, or receive marketing from jiliza. If you need immediate help, contact our 24/7 live chat support — we'll process your request right away, no questions asked.

If you or someone you know is struggling with problem gambling, help is available. jiliza encourages players to reach out to our responsible gaming support team via live chat inside your account dashboard. You can also contact PAGCOR's responsible gaming hotline or seek assistance from mental health professionals and counseling services available across the Philippines. Remember: Gambling is addictive. Know when to stop. Visit our Responsible Gaming page for more resources and guidance.